Legal Information

1. Service Description

Brush Concierge provides professional makeup brush cleaning services through a subscription-based model. Our service includes:

• Professional deep cleaning of makeup brushes
• Free shipping both ways via prepaid mailers
• Sanitization and conditioning treatments
• Quality assurance and inspection
• Customer support and account management

2. Subscription Terms

2.1 Billing Cycle

Subscriptions are billed monthly on the date you first subscribe. Your subscription will automatically renew each month unless you cancel.

2.2 Pricing

Current subscription tiers and pricing:

• The Essentials: $39/month - Up to 10 brushes
• The Curator: $59/month - Up to 20 brushes
• The Atelier: $99/month - Up to 40 brushes

Prices are subject to change with 30 days notice to subscribers.

2.3 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting customer support. Cancellations take effect at the end of your current billing cycle.

3. Service Limitations

Our service is subject to the following limitations:

• We only clean makeup brushes and beauty tools
• Brushes must be in reasonable condition
• We reserve the right to refuse service for damaged or unsanitary items
• Service is currently available in the United States only
• Turnaround time is typically 5-7 business days

4. Liability and Warranties

4.1 Service Warranty

We guarantee professional cleaning of your brushes. If you're not satisfied with our service, we offer a 30-day money-back guarantee.

4.2 Limitation of Liability

Our liability is limited to the cost of your monthly subscription. We are not responsible for:

• Loss or damage of brushes during shipping
• Pre-existing damage to brushes
• Brushes that cannot be fully restored due to age or condition
• Delays caused by shipping carriers

5. User Responsibilities

As a subscriber, you agree to:

• Provide accurate account and shipping information
• Send only makeup brushes and approved beauty tools
• Package brushes securely in provided mailers
• Notify us of any issues within 7 days of receiving cleaned brushes
• Maintain current payment information

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Brush Concierge and protected by copyright and trademark laws.

7. Modifications to Terms

We may update these terms from time to time. We will notify subscribers of material changes via email or through our website. Continued use of our service constitutes acceptance of updated terms.

8. Governing Law

These terms are governed by the laws of the State of California. Any disputes will be resolved through binding arbitration in California.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Shipping and billing addresses
• Payment information (processed securely through Stripe)
• Account preferences and communication settings
• Customer service communications

1.2 Automatically Collected Information

We automatically collect certain information when you use our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and improve our cleaning services
• Process payments and manage subscriptions
• Communicate about your orders and account
• Send marketing communications (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing

We may share your information with:

• Service Providers: Including Stripe for payment processing, shipping companies, and email service providers
• Business Transfers: In connection with any merger, sale of assets, or acquisition
• Legal Requirements: When required by law or to protect our rights and safety
• Consent: With your explicit permission for other purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through Stripe
• Regular security audits and updates
• Limited access to personal information
• Employee training on data protection

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

5.1 Cookie Types

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

6. Your Rights and Choices

6.1 Account Access

You may access, update, or delete your account information at any time through your account dashboard.

6.2 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email or by updating your preferences in your account.

6.3 Cookies

You can control cookie preferences through your browser settings, though this may affect website functionality.

6.4 Data Rights

Depending on your location, you may have additional rights regarding your personal information, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict processing
• Right to data portability

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Account information is typically retained for 3 years after account closure, unless longer retention is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

11. Privacy Policy Updates

We may update this privacy policy from time to time. We will notify you of material changes by email or through our website. The updated policy will indicate the effective date of changes.